Many companies are aggressively working to improve their facility management programs by outsourcing their facility engineering maintenance and repair responsibilities to specialist FEMS companies. This has proven to be a cost effective management strategy and lead to better utilization of resources.

Primary Horizon (PH) has grown to be one of the largest integrated Facility Engineering Maintenance Service (FEMS) companies in Malaysia. It has over 400 employees comprising of qualified and competent engineers, chargemen, boilermen and technicians of various disciplines.

With its vast experience and capability, Primary Horizon (PH) is aware of the unique characteristics and operational issues relating to the maintenance of engineering systems in hospitals and commercial buildings.

In order to successfully manage the engineering maintenance programs effectively and efficiently, Primary Horizon (PH) has developed a special web-based real-time Facility Management Information System (PH FMIS) to continuously monitor and data log the following:

• Facility assets lists
• Preventive maintenance schedules
• Breakdown complaints
• Repair process complete with parts used
• Procurement of spare parts via direct link with numerous suppliers and manufacturers (local and international)
• Historical data of assets to enable the tracking and analysis of life cycles of equipment

PH’s motto "Commitment Towards Engineering Excellence" is widely practised in its daily operation by its management and personnel which has led to quality services rendered and improved customers’ satisfaction.